I've spent years building products centered around conversation.
For a long time, I used Drift to power communication for FlowVella - with customers, users, and our own team. It worked well, and it shaped how I thought about chat as a product category.
Over time, though, it became clear that the tools we were relying on weren't evolving in the same direction as the problems we were trying to solve.
Not because of any one change - but because the nature of conversation itself was changing.
The Future of Chat Is Hybrid
AI is exceptional at speed, recall, and scale.
Humans are essential for context, judgment, and trust.
AI Hybrid Chat is the natural evolution of customer communication - and it's what tahc was built to deliver.
AI handles speed, recall, and scale.
Humans provide judgment, context, and trust.
Not as a fallback.
Not as a handoff.
But as a single, continuous conversation.
Why tahc Exists
tahc exists because conversations matter.
Because support tools became optimized for workflows instead of people.
Because automation without oversight breaks trust.
Because real conversations don't follow scripts.
tahc is built so that:
- AI handles what it does best
- Humans step in when nuance matters
- Context is preserved
- Conversations feel natural again
How tahc Is Being Built
tahc is being built deliberately and thoughtfully.
By someone who has spent decades designing and shipping web and mobile software.
With a small circle of trusted collaborators.
Using modern AI systems as tools - not replacements.
The goal is simple:
Build software that feels helpful, human, and reliable.
Just Getting Started
tahc is still early.
It's being built in public, shaped by real usage, and refined through real conversations - one interaction at a time.
Not to copy what came before,
but to build what should exist next.
If you believe conversations deserve better, you're in the right place.