Documentation

AI Configuration

Configure your AI assistant's knowledge, behavior, and response patterns.

Make your AI assistant truly yours by customizing its knowledge, behavior, and how it handles different situations.

A well-configured AI can resolve 60-80% of customer questions without human intervention.

What You'll Learn

  • Knowledge Base — Add and manage content for your AI to learn from
  • Orchestrations — Create rules for automated AI behavior
  • Confidence Tuning — Control when AI escalates to humans
  • Custom Instructions — Define your AI's personality and guidelines

AI Capabilities

Your tahc AI can:

CapabilityDescription
Answer QuestionsUsing your knowledge base content
Cite SourcesReference where answers come from
Escalate SmartlyKnow when to involve humans
Follow RulesAdhere to your orchestration rules
Adapt ToneMatch your brand voice
Multi-languageRespond in visitor's language

Quick Configuration

Essential Settings

  1. Add Knowledge — Upload content or crawl your website
  2. Set Confidence — Adjust thresholds for escalation
  3. Define Rules — Create orchestrations for common scenarios
  4. Customize Voice — Add custom instructions for brand alignment

Testing Your AI

Before going live:

  1. Use Test AI in your dashboard
  2. Ask common customer questions
  3. Verify answers are accurate
  4. Check confidence scores
  5. Adjust knowledge and rules as needed

How AI Learning Works

tahc uses RAG (Retrieval-Augmented Generation):

Content is indexed

Your knowledge base content is broken into searchable chunks.

Questions are matched

When a customer asks something, relevant chunks are retrieved.

AI generates response

The AI uses the matched content to create an accurate answer.

Confidence is scored

Each response gets a confidence score based on content match quality.

Best Practices

Keep Content Fresh

  • Re-crawl your website monthly
  • Update Q&As when policies change
  • Remove outdated content
  • Fill knowledge gaps regularly

Monitor Performance

  • Check the Analytics dashboard weekly
  • Review low-confidence responses
  • Read escalated conversations
  • Gather feedback from your team

Iterate Continuously

  • Your AI improves with more content
  • Orchestrations help handle edge cases
  • Custom instructions refine behavior
  • Regular testing catches issues early

Next Steps

Build your knowledge base

Add content for your AI to learn from.

Create orchestrations

Set up rules for automated behavior.

Tune confidence

Adjust thresholds for optimal escalation.

Add custom instructions

Define guidelines for your AI's behavior.

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