Push Notifications

Get instant alerts on your phone when customers need help.

What You'll Get Notified About

Enabling Notifications

First Time Setup

When you first open the app:

1. System prompt appears
2. Tap Allow
3. Notifications are enabled

If You Missed the Prompt

Notification Settings

In the App

Configure which notifications you receive:

1. Open tahc app
2. Go to Profile tab
3. Tap Notification Settings
4. Toggle each type on/off

Available Options

Notification Sounds

Custom Sounds

Set different sounds for different alerts:

1. iPhone Settings > tahc
2. Tap Sounds
3. Choose a sound

Distinguishing Alerts

Use different sounds to know at a glance:

• Urgent (escalation) — Distinctive sound
• Normal (new message) — Subtle sound
• Info (assignment) — Default sound

Quiet Hours

Using Do Not Disturb

iPhone's DND respects tahc:

• Notifications silenced during DND
• Queued for when DND ends
• No interruptions at night

Scheduled Quiet Hours

Set your own schedule:

1. iPhone Settings > Focus
2. Create a schedule
3. tahc follows your settings

Business Hours Only

Configure in the tahc app:

1. Profile > Notification Settings
2. Enable Business Hours Only
3. Set your hours
4. No notifications outside hours

Notification Actions

Quick Actions

From the notification:

• View — Open conversation
• Reply — Quick response
• Dismiss — Clear notification

Reply from Notification

On iOS:

1. Long press the notification
2. Pull down to expand
3. Type quick reply
4. Send without opening app

Badge Counts

Understanding Badges

The app icon shows:

• Number of unread items
• Updates in real-time
• Clears when you view

Managing Badges

If badges are distracting:

1. iPhone Settings > tahc
2. Toggle Badges off
3. Still get notifications, no number

Troubleshooting

Not Receiving Notifications

Check iPhone settings:

1. Settings > tahc > Notifications
2. Ensure Allow Notifications is ON
3. Check sounds and banners

Check app settings:

1. Open app > Profile > Notification Settings
2. Verify settings are enabled
3. Check business hours settings

Check connectivity:

1. Ensure internet connection
2. Try force closing and reopening
3. Sign out and back in

Delayed Notifications

Possible causes:

• Poor connection
• Low power mode
• Background app refresh disabled

Solutions:

1. Check WiFi/cellular
2. Disable Low Power Mode
3. Enable Background App Refresh for tahc

Too Many Notifications

Reduce notification volume:

1. Disable less important types
2. Use business hours only
3. Adjust which events trigger

Use notification summary:

• iPhone Settings > Notifications > Scheduled Summary
• Add tahc to summary
• Get digest instead of each alert

Notification Best Practices

Don't Miss Escalations

• Keep escalation notifications on
• Use distinctive sound
• Respond within minutes

Balance Availability

• Enable during work hours
• Use quiet hours at night
• Set away status when busy

Backup Channels

• Also configure Slack
• Set up email
• Don't rely on one channel

Multiple Devices

Same Account on Multiple Phones

• Notifications go to all devices
• Reply from any device
• Status syncs across devices

iPad Support

The iPhone app works on iPad:

• Same features
• Larger screen
• Same notification settings

Next Steps

• Complete iOS app setup
• Set up Slack notifications
• Configure availability hours