Training Your AI

Your AI is only as good as the knowledge you give it. Here's how to build a comprehensive knowledge base.

How AI Learning Works

tahc uses a technique called RAG (Retrieval-Augmented Generation):

1. Your content is broken into chunks and indexed
2. When a customer asks a question, tahc finds the most relevant chunks
3. The AI uses these chunks to generate an accurate, contextual response
4. Sources are cited so you can verify accuracy

Adding Content

Method 1: Crawl Your Website

This is the fastest way to get started:

Method 2: Upload Documents

Upload PDFs, Word docs, or text files:

1. Go to Knowledge Base > Upload
2. Drag and drop files (up to 10MB each)
3. Wait for processing
4. Content is automatically indexed

Supported formats: PDF, DOCX, DOC, TXT, MD

Method 3: Add URLs Manually

Add specific pages that weren't crawled:

1. Go to Knowledge Base > Add URL
2. Paste the URL
3. Click Add

Great for adding external resources like help articles or documentation.

Method 4: Quick Entry (Q&A)

Add specific question-answer pairs:

1. Go to Knowledge Base > Quick Entry
2. Enter a question customers might ask
3. Write the ideal answer
4. Save

This is perfect for:

• Common questions the AI gets wrong
• Company policies
• Specific product details
• Anything not on your website

Best Practices

Be Comprehensive

Cover all the topics customers ask about:

• Product/service information
• Pricing and plans
• How-to guides
• Company policies (returns, shipping, etc.)
• FAQs
• Contact information

Keep Content Current

Outdated information leads to wrong answers. When you update your website:

1. Re-crawl affected pages, or
2. Update the specific knowledge base article

Check Knowledge Gaps

tahc tracks questions the AI couldn't answer well:

1. Go to Knowledge Base > Gaps
2. See questions with low confidence scores
3. Add content to fill these gaps
4. Re-test the questions

Test Regularly

Use the Test AI feature to verify answers:

1. Ask common customer questions
2. Check if responses are accurate
3. Add or update content as needed

Managing Your Knowledge Base

Viewing Articles

See all indexed content in Knowledge Base > All Articles:

• Title and source (crawled, uploaded, or manual)
• Last updated date
• Number of chunks

Deleting Content

Remove outdated or incorrect content:

1. Find the article
2. Click the delete icon
3. Confirm deletion

The AI will stop using this content immediately.

Reindexing

If you've updated a page on your website:

1. Find the article in your knowledge base
2. Click Reindex
3. tahc will fetch the latest content

Next Steps

With your AI trained:

• Go live with your widget
• Set up orchestrations for custom behavior
• Configure confidence levels

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FAQ

How much content do I need?

Start with your most important pages (homepage, pricing, FAQ, product pages). You can always add more later.

How long does it take for content to be available?

Usually 1-2 minutes after crawling or uploading. The AI starts using new content immediately.

Can I edit crawled content?

Not directly, but you can:

1. Update your website and reindex, or
2. Delete the crawled article and add a manual Q&A instead

What if my content is behind a login?

Crawling only works for public pages. For private content, use document upload or manual entry.

Is there a content limit?

Yes, it depends on your plan:

• Starter: 100 knowledge base articles
• Starter+: 500 articles
• Pro: 500 articles

An "article" is one URL, one uploaded document, or one Q&A entry.