Analytics
Track performance, measure AI effectiveness, and improve your support.
Understand how your chat is performing with detailed analytics and reporting.
Analytics help you measure AI effectiveness, team performance, and customer satisfaction.
What You'll Learn
- Dashboard Metrics — Key performance indicators
- Reports & Export — Generate and export detailed reports
Quick Overview
Access analytics by clicking Analytics in the sidebar.
Key Metrics at a Glance
| Metric | What It Measures |
|---|---|
| Total Conversations | All chats in the period |
| AI Resolution Rate | % resolved by AI alone |
| Response Time | How fast you respond |
| CSAT Score | Customer satisfaction |
Dashboard Sections
Conversation Volume
See conversation trends:
- Daily/weekly/monthly views
- Compare to previous periods
- Identify peak times
AI Performance
Track AI effectiveness:
- Resolution rate
- Average confidence
- Escalation reasons
- Knowledge gaps
Team Performance
Monitor your team:
- Conversations per agent
- Response times
- Resolution rates
- Customer ratings
Customer Satisfaction
Measure happiness:
- CSAT scores
- Rating distribution
- Feedback trends
Time Periods
Filter by:
- Today
- Yesterday
- Last 7 days
- Last 30 days
- Custom range
Next Steps
Explore metrics
Learn about each metric in detail.
Generate reports
Create custom reports for stakeholders.
Improve AI
Use insights to train your AI better.
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